Booking Terms & Conditions
1 :Booking and Paying For Your Holiday
1.3: Out Of Date Range Flights
1.5: Insurance
1.6: Travel Information and Documents
2: If You Want To Change Or Cancel Your Holiday
2.1: Change Or Addition To Your Holiday
2.3: Canceling Your Holiday
3: If We want To Change Or Cancel Your Holiday
3.1: Brochure Accuracy
3.2: Flight Changes
3.3: If We Cancel Your Holiday
3.4: Minimum Numbers
3.5: Tours
3.6: If You Had A Problem
1 Booking and Paying For Your Holiday
1.1 Your Commitment To Us
When you wish to confirm a journey you must pay a deposit of £150 per person or any higher deposit which applies to your journey.
When you make a booking you are confirming that you understand and have accepted on behalf of yourself and all members of your party our Important Holiday Information which forms our booking conditions.
All contracts with Dreamwishdo Ltd are made subject to these booking conditions and are subject to English law and the jurisdiction of the English Courts or, if your booking was made in Scotland, to Scottish law and jurisdiction.
Many airlines now require the full name of all passengers travelling. We will therefore ask you at the time of booking to provide us with your first forename (as shown in your passport) as well as your title and surname.
When booking your journey, if you wish to make a modification to a booking shown in the brochure we will try to assist. If we have to make a special request for alternative or extra space, an administration fee of £10 per booking will be charged. Additional services will be quoted for upon request.
Should you wish to extend your journey making your own private arrangements, this can usually be done subject to an administrative charge of £3 per person per night. Prices for accommodation only bookings can be quoted on request.
We accept various methods of payment, however please note that if you choose to pay by credit card, there will be a charge levied. You can of course opt for an alternative method of payment ie: cheque or by debit card.
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1.2 Our Commitment To You
Your contract is with Dreamwishdo Ltd.
We will arrange to provide you with the various services which form part of the journey you book with us.
Before your booking is confirmed and a contract comes into existence we reserve the right to increase or decrease brochure prices or to change any of the information contained in this brochure. Changes will be made known to you before you book.
The prices we advertise are based on specially negotiated airfares to be booked in a specific airline booking class. At the time of booking, if there is a lack of availability in the specified class on any particular flight, we will endeavour to secure seats for you in an alternative economy class and you will be told the amount of the applicable flight supplement / higher deposit before you book.
A booking is not accepted until we issue an invoice. The date shown on the invoice, which will be sent to you is the date of booking. It is important to check the details on the invoice when you get it. In the event of any discrepancy please contact us.
The Package Travel, Package Holidays and Package Tours Regulations 1992 require us to provide security for the monies that you pay for the package holidays booked from this brochure and for your repatriation in the event of our insolvency. We provide this security with the Civil Aviation Authority under ATOL number 9928.
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1.3 Out Of Date Range Flights
Our brochures are prepared well in advance and scheduled airlines will generally not have loaded their seats to sell until approximately 10 months before the departure. Should this apply we will inform you at the time of booking and calculate the price in anticipation that seats will be available in the specific airline booking class to which our specially negotiated airfares apply.
We will issue an invoice recording the arrangements reserved for you and will take a deposit, but a contract will not exist between us.
When the airline seats become available to book we will tell you the price and give you 7 days to either accept the price or cancel the booking and receive a full refund. If you accept the price, we will issue an invoice and a contract exists between us.
In the event that flight seats/accommodation does not become available, you will receive a full refund.
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1.4 Paying For Your Holiday
After your booking is taken and a deposit received, a balance invoice will be sent to you detailing the total cost due. Full payment is due not less than 84 days before departure.
If you do not pay in full 84 days before departure, we reserve the right to cancel your booking and forfeit your deposit by way of cancellation charges.
If you make a holiday booking within 84 days of your departure date then you must pay the full cost of the holiday at the booking stage.
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1.5 Insurance
It is important that you have insurance cover and that it is adequate for your needs. Please check carefully to ensure that it provides an equal or higher level of cover.
Travel insurance sold by Dreamwishdo Ltd is only valid for UK residents.
For those who participate in sports and activities whilst on holiday that have been organised and arranged independently of us, it should be understood that participation is at the individual's own risk and it is your responsibility to obtain the relevant insurance.
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1.6 Travel Information and Documents
You should receive with your invoice a copy of our destination information covering the area/s you are visiting and general information. We strongly recommend that you read these.
Approximately 7 days before departure you will receive your flight /
e-ticket together with an itinerary. However, in the case of late payment and/or late bookings, tickets may be handed to you at the airport on departure.
Please ensure that you check the flight timings on your tickets carefully. The correct timings, using the 24-hour clock system, may have been adjusted since we published the brochure and since you received your invoice.
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2 If You Want To Change Or Cancel Your Holiday
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2.1 Change Or Addition To Your Holiday
If you want to change any part of your holiday arrangements after the invoice has been issued, we will do our best to make the change, but it may not be possible.
Any request for changes must be made in writing by the person who made the original booking.
If it is possible to make the change, it will be subject to an administration charge of £35 per booking, and payment of any further costs incurred as a result of the change.
If you change your booking to a holiday of lower value, and then cancel that holiday, we reserve the right to levy cancellation charges on the value of the original booking.
Scheduled airlines normally regard name changes as a cancellation and rebooking, and any alteration may incur a 100% cancellation charge in respect of the air fare.
Please note that save for the transfer of a booking (see below), it will not be possible to make changes within 28 days of your scheduled departure date.
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2.2 Transferring Bookings
If any person named on a booking is prevented from travelling as a result of illness, the death of a close relative, jury service or significant reason, we will agree to that person's booking being transferred to another person who satisfies all the conditions applicable to the package, subject to both persons accepting liability for full payment of the holiday cost and any additional costs arising from the transfer.
This will also be subject to our suppliers eg. airlines and/or hotels approval.
We must be given at least 14 days notice of the transfer request.
An administration charge will be made of £50 per person for requests made more than 84 days before departure, and £100 per person within 84 days before departure.
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2.3 Cancelling Your Holiday
If you or anyone on your holiday booking decides to cancel the holiday you must notify us of the decision as soon as possible.
Any notification by telephone must also be confirmed in writing or by
e-mail within 24-hours by the person who made the original booking.
Cancellation will take effect from the day we are notified provided that written confirmation is received by us within 24-hours of the original notification.
A cancellation invoice will be sent to you within 7 days, if you do not receive this please contact us immediately in order to prevent an increase in charges.
Should you already be in receipt of your airline tickets please also return these to us along with your cancellation request.
The following scale of charges will be payable depending on when the notification of cancellation is received.
Prior to 84 days before departure:
deposit forfeited;
83 - 42:
30% of total holiday cost
41 - 28:
60% of total holiday cost
27 - 7:
90% of total holiday cost
Less than 7 days:
100% of total holiday cost
We would strongly recommend that you take out full insurance, which will in most cases include cover, under certain circumstances, against loss of deposit or cancellation fees.
If you have taken advantage of an airline offer as detailed on the relevant page and paid a higher non-refundable deposit, the cancellation charge payable by you will be the higher of this deposit or the appropriate cancellation charge detailed above.
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3 If We want To Change Or Cancel Your Holiday
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3.1 Brochure Accuracy
We rigorously check the information given in our brochure about accommodation, itineraries etc. to ensure it is correct at the time of going to sale but in view of the fact that brochures are prepared in advance, advertised facilities may be changed. Therefore changes may be made to the particulars in this brochure at any time before the contract with you is made.
In these circumstances we will notify you of changes before you book. However, please bear in mind that hoteliers, restaurateurs, may wish to maintain or improve their facilities, or even take a break themselves.
Flight times, carriers and routes in the brochure are given for guidance only as there may be changes.
Final details will be shown on your tickets.
Tour, excursion, may change as a result of local conditions. Circumstances such as these, or weather conditions, time of year etc., may cause some of the amenities we have described to be unavailable or different from those advertised in our brochure.
When we are told of any significant or long term changes we will always endeavour to advise you prior to your departure.
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3.2 Flight Changes
Airlines occasionally may change the type of aircraft used on a particular flight without advance warning.
Scheduled and charter flight timings, and days of operation are subject to change.
We will advise you of any significant change as soon as we ourselves are informed by the airline.
Minor timing changes will be shown on the flight tickets, which you should check carefully when received.
Should the changes involve a reduction of your duration, we will offer you a refund of any applicable costs.
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3.3 If We Cancel Your Holiday
We reserve the right in any circumstances to cancel your holiday for any reason. However we will not cancel your holiday within 84 days of departure unless it is for a reason outside our control (see changes due to circumstances beyond our control). If we have to cancel your holiday we will offer you:-
(a) alternative travel arrangements of equivalent or of very closely similar standard and price, if available
(b) travel arrangements of a lower standard and a refund of the difference in price; or
(c) a full refund of all monies paid.
Compensation as offered for 'significant changes' will also be paid unless the holiday is cancelled because you have failed to pay on time or as a result of circumstances beyond our control.
No compensation is payable if the holiday is cancelled because the number of persons who agreed to take it is less than the minimum number required and you are informed of the cancellation in writing within the period indicated in the description of the package.
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3.4 Minimum Numbers
Price boxes on relevant pages will indicate whether a particular holiday is subject to a minimum number of participants for its operation.
We will advise you at least 84 days before departure if minimum numbers have not been reached.
You will then have the choice of booking an alternative holiday with us, changing your departure date at the appropriate additional cost, or having a refund of monies paid.
No compensation will be payable and we are unable to offer refunds of any associated costs ie visas etc.
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3.5 Tours
Whilst every effort is made to operate a tour as advertised, on occasion it may be necessary to make changes to the accommodation, the routing or order of an itinerary.
Unless the change significantly alters the holiday, compensation will not be payable for minor alterations to the itinerary or nightly accommodation.
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3.6 If You Had A Problem
If a problem remains unresolved during your holiday, you should make a complaint in writing to Dreamwishdo Ltd within 28 days of the completion of the holiday.
Please remember to quote your holiday booking number and daytime telephone number. We will reply to you within 28 days of receipt of your letter.
